Streaming ServicesPure FlixHow to cancel

How To Cancel Your Great American Pure Flix Subscription in 2024

By Staff, Deja Harris• Edited by Lisa Holden • Updated Dec 12, 2023

Great American Pure Flix, or simply Pure Flix for short, is in our opinion, the biggest and best faith-based streaming service out there. With over 1,200+ titles, great device support, the ability to stream on up to 5 devices at once, and tons of original Christian-themed content, it’s the perfect streaming platform for families.

But if it’s time to kiss your subscription goodbye, we completely understand, and we can help. In this article, we’ll walk you through how to easily cancel your Pure Flix subscription.

Source: Great American Pure Flix

How to cancel your Great American Pure Flix subscription in 3 steps

There’s nothing worse than trying to cancel a subscription, and realizing that the process is more complicated than it’s worth. Luckily, Pure Flix keeps the cancellation process simple and straightforward, so that you can easily cancel whenever you feel the timing is right.

Here’s how you can cancel your Great American Pure Flix subscription on your mobile phone or desktop in 3 easy steps.

1. Log into your Great American Pure Flix account.

Start by opening up Pure Flix from a browser. If you’re using your phone, make sure you use a browser, since you won’t be able to cancel your subscription directly through the app—it will need to be done through an internet browser.

Next, just log into your Great American Pure Flix account as you usually would, using your login credentials.

2. Select “My Account”.

Once you’re logged in, the next couple of steps will differ slightly depending on whether you’re using a desktop or a mobile device.

Desktop: You’ll see a character on the top right corner of the screen. Hover your mouse over it, and a dropdown will appear. Click on “My Account”.
Mobile device: you’ll instead see 3 lines in the upper left corner of your screen. Click on those lines, and a character will appear. Click on it, then select “My Account”.

3. Select “Membership”, then “Cancel My Membership” and confirm your selection.

Desktop: Select “Membership” from the dropdown. Scroll down to the bottom of the page, and you should see a button that says “Cancel My Membership”. Click the button, confirm your selection, and you’re all done!

Mobile device: Select “General” from the dropdown and then tap on Membership. Scroll down to the bottom of the page, and you should see a button that says “Cancel my membership”. Click the button, confirm your selection, and that’s it!

You shouldn’t face any complications while canceling your Pure Flix membership, however, if you do, there are tons of ways you can get help from their customer support team.

Their team is available 24/7 over live chat on their website (if you don’t mind getting help from a bot), over email at support@pureflix.com, and over the phone at 1-855-797-9690.

What if I subscribed to Great American Pure Flix through Roku?

If you signed up to Great American Pure Flix directly through a Roku device, you’ll need to cancel your subscription either directly from the Roku device or through my.roku.com.

To cancel your subscription using a Roku device:

Go to your Roku home screen and highlight the Pure Flix channel, then hit the (*) button on your remote control.
Click on “Manage Membership”, then “OK”.
Click on “Cancel Membership”, then “OK”. You may be asked to confirm that you’d like to cancel your membership, so be sure to do this step a second time if prompted.

If you would prefer to cancel your subscription using a desktop:

Open up a browser window and go to my.roku.com.
Log into your account using your credentials.
Click on “Welcome” → “My account” → “Manage your membership”.
From there, you should be able to cancel your subscription.

If you have trouble canceling your subscription through Roku, you’ll have to contact Roku directly. Just call them at 816-272-8106 and let them know that you need help with a Roku direct billing membership, and they’ll know how to assist.

What if there’s no cancellation button?

Let’s say you follow all the steps outlined above, but you can’t seem to access the cancellation button. What then?

If you’re trying to cancel but can’t there are a couple of factors that could be at play. Either your account is already canceled, or you’re not signed in with the email address associated with the account.

If you’re unsure which email address is the one associated with the account, request a password reset and get the whole family to check their inboxes. The one who receives the email is the one whose email is registered with Pure Flix, so you’ll need to use that one to cancel the subscription.

If you’re still having trouble after trying all these steps, get in touch with Great American Pure Flix’s support team.

Our takeaway: you can cancel your Great American Pure Flix subscription in 3 simple steps.

Here’s how you can cancel your Great American Pure Flix subscription on your mobile phone or desktop in 3 easy steps. Here thy are again, more simplified:

Log into your Pure Flix account.
Select “My Account”. If you’re using a desktop, you’ll see a character on the top right corner of the screen. Hover your mouse over it, and a dropdown will appear, where you’ll see the “My Account” button. If you’re using a mobile device, then instead you’ll see 3 lines in the upper left corner of your screen. Click on those lines, and then a character will appear. Click on it, then select My Account.
Select “Membership”, and then “Cancel My Membership” and confirm your selection. If you’re logged in on a desktop, you can follow these steps directly. If you’re doing this on a mobile device, first select “General” from the dropdown and then tap on “Membership”, and continue the steps.

You shouldn’t face any complications while canceling your Pure Flix membership, however, if you do, their team is available for contact 24/7 by live chat on their website (if you don’t mind getting help from a bot), by email at support@pureflix.com, and by the phone at 1-855-797-9690.

Considering continuing your subscription? Find more info about the Great American Pure Flix platform below:

Great American Pure Flix Review 2023

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